How do I add the Nura Bluetooth® 5.3 Audio Transmitter to my pre-order?
Once you select your pledge a second page will appear where you can customise your reward with optional add-ons. This is where you can add the Nura Bluetooth® 5.3 Audio Transmitter.
Last updated: June 28, 2022 05:34
Which countries do you ship to?
We are able to ship to all countries that we are legally allowed to. Unfortunately this means we are currently unable to ship to Belarus, Cuba, Iran, Myanmar, North Korea, Russia, Sierra Leone, Sudan, Syria, Ukraine and Yemen.
Last updated: June 28, 2022 05:34
How much does shipping cost?
Shipping to the US or Australia is $10, to the EU or UK is $20. Shipping costs for other countries vary between $10 and $40. The shipping costs can be seen after clicking “Back this project” and selecting a pledge.
Last updated: June 28, 2022 05:34
Are taxes included in the price?
Nura will cover the duties and taxes for shipments to the US, EU, UK and Australia. All other countries or regions may be subject to additional customs fees upon delivery.
Last updated: June 28, 2022 05:34
When is the expected shipping date?
The expected delivery date is early Q4, 2022. You will be contacted a few weeks prior to shipment to collect your delivery address.
Last updated: June 28, 2022 05:34
How will the order of shipments be determined?
We’ll ship according to the Kickstarter backer order sequence.
Last updated: June 28, 2022 05:34
Does the NuraTrue Pro come with a warranty?
The NuraTrue Pro comes with an extended 24-month warranty. If something goes wrong with your NuraTrue Pro, we’ll replace it for free and cover the shipping costs.
Last updated: June 28, 2022 05:34
What is the return policy?
We are confident that you are going to love the NuraTrue Pro, so we’re offering a 30-day money-back guarantee. It’s simple. If you don’t like anything about your Nura earbuds, send them back within 30 days for a full refund.
Last updated: June 28, 2022 05:34
I have another question, how can I get in contact?
Please email us at [email protected] or send the message through Kickstarter inbox. Our customer support team will be happy to assist you and reply as soon as possible.
Last updated: June 28, 2022 05:34
When is my card charged?
Your card will be charged after the campaign ends on July 28, 2022, provided the campaign is successfully funded.
Last updated: June 28, 2022 05:34
What payment methods can I use?
You can use any debit or credit card associated with Visa, MasterCard or American Express, as well as Discover, JCB, and UnionPay cards. Kickstarter does not accept payments with PayPal.
Last updated: June 28, 2022 05:34
How do I provide my shipping address?
We will contact you a few weeks before shipment to collect your shipping address.
Last updated: June 28, 2022 05:34
What does it mean to back this project?
When you back us, you’re pre-ordering the NuraTrue Pro. That means you’ll be the first to get it once it’s released. Besides getting the product itself, you’re also joining a passionate community of music lovers and tech enthusiasts. The feedback and collaboration from our Kickstarter community has been invaluable in making the experiences we deliver better with each product.
Last updated: June 28, 2022 05:34
What is a pledge?
A pledge is a term used on Kickstarter used to describe a reward tier. For hardware products such as the NuraTrue Pro this essentially means pre-ordering the earbuds. In order to pledge, click that green button that says “Back this project”.
Last updated: June 28, 2022 05:34
Will my phone support lossless audio? / What source devices are compatible with Qualcomm aptX™ Lossless?
Support for Qualcomm aptX™ Lossless requires a phone with Qualcomm’s Snapdragon 8+ Gen 1 Mobile Platform. A handful of phones are set to be released later this year with support for lossless audio, and most high-end Android phones released from early next year will also offer support. Until then, the NuraTrue Pro is also compatible with aptX™ Adaptive, which many Android phones already support. This provides up to 80% of the audio quality compared to lossless. Don’t have a phone with aptX Adaptive? Upgrade your Bluetooth experience with our Nura Bluetooth® 5.3 Audio Transmitter (available as an add-on when you pre-order your NuraTrue Pro).
Last updated: June 28, 2022 05:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.